Choose a category to see the questions

Pricing
Prices are effective January 1st, 2012 and are subject to change without notice. PFC Products is not responsible for typographical and descriptive errors located on this website.

What is your returns policy?
At PFC Products (a.k.a. PFCproducts.com), we guarantee your satisfaction. If there is a problem with your order that is due to an error on our part, we will replace your order or refund your payment. In the event of a problem, please contact us within 7 days of receipt of your order by emailing us at pfc@pfcproducts.com or by calling us at 800-344-1343. A return authorization must be obtained for all returned merchandise.

What is your cancellation policy?
We understand that sometimes circumstances may force you to cancel your order and we will make every effort to accommodate you whenever possible. Be aware that by placing an order, you authorize all of the charges needed to produce and ship your order. When cancelling your order, you may incur some or all of these charges depending on the production stage of your order.

Can I use an ink color not listed?
Custom ink matches and additional PMS ink colors are available for additional charges. Please contact us for information prior to placing your order.

Can I have my imprint in more than one color?
Yes, you can for an additional charge. Please contact us for information prior to placing your order.

Are proofs available?
Upon request, one free email proof of just your imprint copy is available. Certain, higher dollar value items may require a proof. Any imprint changes may incur additional charges. All proofs require additional production time to produce.

What is standard production time and shipping on orders?
All products ship ground, inside the continental USA only. Ground shipments usually arrive at your location in 2-3 business days AFTER normal manufacturing time. Most paper folders, covers and portfolios are produced in 7 working days; Vinyl products in 15 working days; BIC® pens and magnets in 5-7 working days. Production time cannot begin until we have acceptable payment, proper artwork, complete ordering information and proofs are returned. Business days are Monday thru Friday 8:30am - 5:00pm EST, excluding holidays.

How can I get my shipment sooner?
Certain products can be rushed in-house for an additional charge. Next day and 2nd day shipping methods are also available for additional charges. Contact us for the best alternative to meet your needs.

How can I track my shipment?
We can provide you with a tracking number once your order has shipped.

Can you deliver to a Post Office Box?
Sorry, we cannot deliver to a Post Office Box. Please provide street address delivery.

Can I use my own logo? Can I email my art?
There is no charge to add your logo to the imprint area of any standard item. Files under 10MB can be emailed to pfc@pfcproducts.com. Please note on your order form that you are emailing the art and label the email for proper identification to the order. Send one color vector (EPS) art (no RGB or CMYK) with all type converted to outlines. No JPG, GIF or web images. We also have a large library of standard manufacturing crests that are available. Let us know what you need. Contact us prior to ordering with any questions you have.

Are card slots available?
Card slots can be added to many items for an additional charge. Card slots may cut through or cover the standard copy forms on some of the designs. Let us know what you need and we can help you.

How large is my imprint area?
Except where size limitations are noted, up to 6 lines of typeset copy are included FREE and you can include your logo. Crest areas, service hours or service lists are also indicated for the design. Imprints will be set in a standard type size and typestyle that is compatible to the design ordered unless other specific instructions are given.

Can I change the standard copy on a folder design?
Depending on the design, changes can often be made. Most changes incur additional charges. Contact us before placing your order and we can assist you.

What if I don't see a design for my industry?
Contact us and tell us what you are looking for. We have hundreds of available designs. We'll do our best to meet your needs.

Can I completely design my own folder copy?
Yes, you can. You can submit a mock-up and we can quote composition charges or you can submit electronic art. Contact us prior to placing the order and we can assist you.

Can I get a sample before I order?
We understand the importance of selecting the right product for your business, organization or event. To help you make a decision, material and product samples are available. In most cases, there is no charge for random samples. On certain, higher value promotional items, our vendors may charge us for a sample, in which case we notify you and will pass that charge on to you. Requests for samples should be sent to us via email at: pfc@pfcproducts.com or fax to: 586-949-0813. Please include the following information: the item design number, color and quantity of the items (3 maximum). Include your shipping information. Samples are sent by USPS inside the Continental USA.

Can I order different designs for one total quantity break price?
This is allowed on certain precuts for a setup fee. Contact us prior to placing your order.

Can I order less than the minimum quantity shown?
Less than minimums are not available.

Can I order higher quantities than those shown?
Yes, you can. Please call us with the specifics of your order. Significant price savings are available on larger quantities.

What forms of payment are accepted?
We currently accept VISA, MasterCard, Discover and American Express. Checks are also welcome but need to be received before we can process your order. Sorry, no C.O.D.'s accepted.

Legal Disclaimer:
All logos, brands and product names are trademarks or registered trademarks of their respective owners and are offered as a convenience for their lawful use only, wtih proper permission from the copyright holders, by authorized dealers or distributors. It is the responsibility of each intended user to take appropriate steps by consultation with counsel or otherwise to assure that proper authorization exists when placing an order.

Purchaser agrees to hold harmless and indemnify PFC Products, Inc. for any liability incurred as the result of the purchaser's violation of any of the copyright or trademark holder of such logos.

Updated 02/10/2012